You can reach the Karınca Lisans team at any point — before purchase, during installation or after delivery. Choose the right channel and we will get back to you quickly.
WhatsApp Support — Fastest Response
For instant questions, installation support and order tracking, WhatsApp is the fastest way to get help. Messages are answered as soon as they are read.
WhatsApp: +90 850 840 82 70
Response time: Typically within 15 minutes (09:00–22:00 instant; late night messages answered first thing in the morning)
For detailed technical issues, corporate requests or document-related matters, email is the preferred channel.
Email: info@karincalisans.com
Response time: Within 24 hours on business days
Social Media
Follow us on social media for campaigns, new product announcements and software guides:
- Instagram — current campaigns and announcements
- YouTube — installation videos and guides
- TikTok — short tips and software walkthroughs
Common Questions Before Contacting Us
Check the questions below before reaching out — your answer may already be here.
I placed an order but have not received my license. What should I do?
If you received a payment confirmation email but the license has not arrived, first check your spam or junk folder. If the problem persists, send your order number via WhatsApp and it will be resolved within 15 minutes.
How can I verify that the license is genuine?
All licenses we deliver can be verified against the official activation servers of Microsoft, Adobe and the relevant software publisher. If any issue arises, a replacement will be sent or a refund will be issued under our guarantee.
What payment methods do you accept?
We accept credit cards, debit cards and bank transfer (wire). All card transactions are processed through Stripe’s PCI-DSS compliant infrastructure — your card details are never stored on our systems.
Do you issue an invoice?
Yes. An electronic invoice (e-invoice or e-archive invoice) is issued for every order and sent to your email address.
Can I get a special price for bulk or corporate orders?
For multiple licenses or corporate requests, write to info@karincalisans.com or reach us via WhatsApp for custom pricing.
Is a refund or exchange possible?
Return conditions for digital license products are detailed in our Cancellation and Return Policy. In cases where the product does not match its description, a replacement or refund is provided.
Contact Form
You can also reach us by filling in the form below. We will reply within 24 hours at the latest.
[contact-form][contact-field label=”Full Name” type=”name” required=”1″][contact-field label=”Email Address” type=”email” required=”1″][contact-field label=”Subject” type=”text” required=”1″][contact-field label=”Your Message” type=”textarea” required=”1″][/contact-form]